Submit Feedback
LET US KNOW WHAT YOU THINK
Here at 4Life Healthcare, we are committed to providing the very highest levels of service, defining our commitment to continually providing quality, dignified care to our clients.
HOW CAN I LEAVE FEEDBACK?
We are always very happy to receive feedback from our customers and their families, whether that's via a review, or simply some general feedback about our services.
Please be assured that any reviews you read about us, are authentic and most importantly, truthful to our business.
We would like to thank our customers for taking the time to share their personal insights - we cannot express how invaluable these are to us!
If you wish to express your feedback today, please select from the following options below, according to your feedback type and contact preference.
4 WAYS TO SHARE YOUR THOUGHTS
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EMAIL US
If you would like to provide general feedback, or share any thoughts on ways in which we can improve, or enhance our services, whether that's regarding operations at our head office, or insights into how we care for people in the community, we would love to hear your thoughts!
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Drop us an email today at:
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Chat directly to a friendly member of the team, by calling 01227 936 957, between 9-5pm, Monday to Friday. If you are calling out of business hours, please contact 07532 720 891.
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To write to us, please address any reviews, feedback, or suggestions to:
Caleb Chikoto (Registered Manager)
4Life Healthcare Services,
15 Tudor Rd, Canterbury CT1 3SY
CALL/WRITE TO US
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WHAT TO DO IF YOU HAVE A CONCERN OR COMPLAINT
We invest critical time, in ensuring our customer experiences are as seamless and as comfortable as possible. We believe in treating all of our clients equally, and according to their individual situation or condition.
If you feel that maybe we didn't get something quite right, or you have a concern or complaint that you wish to raise, please firstly, get in touch directly with your personal Care Manager who manages your care plan, to enable them to work with you to provide a solution that meets your approval.
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If you are unable to speak with your Care Manager, please call 01227 936 957 / 07532 720 891, or email admin@4lifehealthcare.co.uk, where our team will be happy to assist you further.
​We aim to resolve or respond to all concerns or complaints within 24 hours. If this is not possible, a response will be provided within 20 working days to meet regulatory requirements.
Every day we aim to make a difference to the lives of our clients, who make us proud to provide a quality, dignified service that all adults in the community can benefit from.